Service Now Technical Lead/ Architect at Sky Solutions in Erie, Pennsylvania

Sky Solutions LLC
August 2, 2020
Erie, Pennsylvania
Job Type


Service Now Technical Lead/ Architect

Title: ServiceNow Technical Lead/ Architect
PADuration: Long TermKey


Design and ensure a robust implementation of the ServiceNow platform and application modules including ITSM, ITOM, CMDB, SAM, Service Portal, SecOps, GRC, HRSD, etc. Provide technical guidance, expertise, and knowledge to customers as well as to the team; ensure positive/healthy customer relationships. Support requirements gathering workshops to provide technical guidance and assist with capturing all business, functional, and technical requirements necessary to design and implement the solution. Prepare necessary flow diagrams & other artifacts to help promote a common understanding. Make informed recommendations on the most appropriate, efficient, and cost-effective solution based on the customer requirements and the statement of work by doing thorough research, industry practices, platform outlook. Identify the overall scope, solution approach, business dependencies, and work with PMs on high-level execution plan and support in identifying required skills and ROM efforts. Design data models and architecture required to implement solutions using technology-specific best practices and standards. Define and/or refine agile User Stories to accurately document with the appropriate level of technical detail for a developer to implement. Provide technical guidance and serve as an escalation point for the development team. Provide leadership in prioritizing and streamlining development and support activities. Support and coordinate the scheduling and execution of releases, product upgrades, and new technology deployments. Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, best practices, checklists etc. Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings. Ensure the overall health, availability & reliability of the platform. Be an effective team player in mentoring team members and grooming junior staff. Credentials & work experience required for this position: Overall, 8-10 years of experience with 5-7 years of work experience in ServiceNow Administration, Implementation, and Development
Strong knowledge of the ServiceNow platform and products with expertise in design, development and overall ServiceNow best practices
Experience in implementing & maintaining ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Asset, CMDB, Service Catalog, Service Portal Configuration, Performance Analytics, Virtual Agent, etc.)Expert level knowledge of ServiceNow ITOM (Software/Hardware Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation) including Mid-Server build, configuration & operations. Hands-on experience in working with different APIs, integrations with 3rd party products/systems. Hands-on experience with HTML 5, CSS 3, Angular JS, Bootstrap, JQuery, AJAX, Java
Script etc. Experience ineffective validation/test automation practices (ATF and/or Selenium etc.)Experience with scoped applications. Experience in Complex administration/integrations.
ITIL & Relevant ServiceNow Certifications as a way of continuous learning. Preferred prior experience or knowledge in working with Web, J2EE, or .NET applications. Prior experience in agile development methodology. Prior experience with distributed teams across different time zones. (preferred)Excellent verbal and written communication skills
Strong attention to detail, ability to multitask, and time management skill.

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