Director at Unqork in New York City, NY

Unqork

๐Ÿ“Œ New York City, NY
๐Ÿ•‘ January 19, 2021
๐Ÿท๏ธ Other
๐Ÿท๏ธ ERP software
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Director, Technical Account Management

As a Technical Account Manager, you will be working directly with our Customer's Creators and Engineers to help deliver best-in-class experiences. Serving as a customer-facing technical voice, you'll be responsible for providing invaluable insight, guidance, and troubleshooting expertise to our customers as they build out products on our platform. You will also be involved in identifying opportunities for our clients to refine and improve their products to streamline their processes, improve performance, and explore new capabilities in Unqork. Guide end to end application oversight and consultation for Customers built on Unqork's drag-and-drop platform. Highlight and share opportunities and best practices with Customers. Work directly with clients and collaborate with internal teams to serve as the technical manager for DIY and in production client projects. Collaborate with customers to identify areas to maximize their use of the Unqork platform to unlock value and allow customers to achieve their goals with Unqork. Partner with Business Product Development to collect patterns, maintain and standardize use cases and best practices. Who you are You are resourceful, open-minded and enjoy problem solving You care about serving Customers and delivering a great product that achieves their goals You are detail oriented and focused on continuous improvement You are a strong communicator and presenter You are eager to learn (new product, customer verticals, etc.) and excel in a high-paced environment You are a trusted team member, ready to fill in the gaps when necessary What you'll do Work directly with the Customer Success Managers to support the long-term success of Unqork clients; collaborating on technical issues, executive business reviews, best practices, and customer strategy. Advise on end-to-end application build, providing oversight and consultation for Customers who have built on Unqork's drag-and-drop platform. Highlight and share opportunities and best practices with Customers. Work directly with clients and liaise cross-functionally with internal teams (Production Support, Sales, Product, Professional Services, etc.) to serve as the technical manager for Customer
- Led and in production (maintenance) client projects. Collaborate with customers to identify areas to maximize their use of the Unqork platform to unlock value and allow customers to achieve their goals with Unqork. Partner with Business Product Development to collect patterns, maintain and standardize use cases and best practices. An engineer, who actually no longer wants to code Experience with building enterprise or scalable applications Ability or desire to consult with Customers at any level from the C-Suite to the developer Experience creating integrations with CRMs, complex data sources, etc. Understanding of REST and SOAP APIs Demonstrated ability to manage and work well on a team (both internal and customer teams), and adapt to a constantly changing environment with competing priorities Excellent interpersonal, oral, and written skills; collaborative; assertive; strategic and tactful Bonus Relational or other database query experience MongoDB aggregation framework BI tool experience (Tableau, Power BI, etc) Node.js Modern front-end framework experience (i.e. React, Angular)

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Job Expires: February 18, 2021

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