Technical Support Engineer at Susquehanna International Group, LLP in Bala Cynwyd, PA
Susquehanna International Group, LLPBala Cynwyd, PA
Technical Support Engineer
Our Technical Support Team's mission is to maintain business productivity by providing highly effective customer service and developing innovative solutions to meet the technology needs of the businesses we support. We don't follow a script each day there is a new opportunity to solve a problem, automate a task, or kickoff a new project. This role will give you exposure to both our corporate user base and trading floor users. You will be exposed to a wide variety of technologies, which fosters multiple opportunities for growth within and across our firm.
A Day in the Life of Our Technical Support Engineering Team Wersquore responsible for deskside rapid response both inside and outside of our trading floor rooms. This ranges from preventative maintenance, compatibility testing, and troubleshooting hardware and software. We partner with the business and technology teams. You will not be required to escalate issues off to another team, but will instead partner with those teams to ensure we are resolving issues for our users as quickly and effectively as possible. Our team works in a fast-paced environment that requires us to constantly be thinking of ways to minimize our workload and maximizing our performance. We have the freedom to develop tools and automation to benefit the needs of our team. We build our own performance monitoring tools and use those tools to tune performance in our client computing technologies. Wersquore responsible for the Microsoft Office product suite. We steward product use vision, version and version iteration change, security patch testing, US product configuration, and global version and configuration recommendations. What we're looking for Minimum of one (1) year of experience in an object-oriented programming language (CJava) and frameworks (React.
AngularJS. Experience with relational databases (SQL ServerMySQL) and time series databases (InfluxDB). Familiarity with using and implementing REST APIs. Familiarity with Atlassian Products (Confluence, Jira Service Desk, Jira, Fisheye). Familiarity with Version Control (Perforce, Git). Scripting experience in Power.
Shell and Python.
BS in Computer Science, Computer Engineering or a similar major preferred. In order to apply and learn more about our opportunities, visit httpssig.comteammeet-technical-support-analyst httpssig.comteammeet-technical-support-analyst
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