Solutions Architect at Platform9 Systems in Austin, Texas

Platform9 Systems
August 2, 2020
Austin, Texas
Job Type


Solutions Architect

Platform9 engineers work on next-generation technologies that are disrupting the status-quo in the private cloud space. Our key differentiator is the time-to-value with Platform9â€s approach to enabling cloud infrastructure. We are looking for highly motivated, customer-focused team players for building and maintaining post sales relationships with our enterprise customers, making many more enterprises successful with their open source clouds. You will serve as a trusted advisor, ensuring successful deployment and adoption of Platform9â€s solution. This role reports into our Director of Customer Success. Responsibilities
Deliver onsite and web-based training programs to help with product understanding and adoption. As Platform9 subject matter expert, provide guidance and advice to customers on integration issues, deployment questions, or specific storage or networking technologies that integrate with Platform9.Serve as a front line for “best practice” inquiries from customers. Build reference architectures and other required documentation to help with adoption. Build tools and services for monitoring and building metrics to enable and improve customer success. Being the voice of our customers internally to the Platform9 product team, proactively communicate requirements and influence product roadmap. Contribute to customer issue troubleshooting and feature documentation
Communicating best practices, reference architectures and other training material to customersAs a key member of our team, you will have the opportunity for technical growth and to make a significant contribution to the growth of enterprise private clouds across the globe
Requirement Summary2+ years of customer success or equivalent client interaction experience
Exceptional verbal and written communication, organization and presentation skills
Proactive, energetic, and loves working on hard problems
Good knowledge of Linux/Unix Systems. Good understanding of networking, storage and security concepts
Basic domain knowledge of virtualization and container technologies such as VMware, KV
M and Docker
Knowledge of cloud management products. Open
Stack knowledge is a plus
Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#Enjoy discovering customer use cases, identifying gaps and resolving issues in the product
Passion for cloud technologies
Customer centric mindset
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