Software Support/Testing Analyst– Global Application Jacksonville/Tampa at Citi in New York, NY

August 1, 2020
New York, New York
Job Type


Software Support/Testing Analyst– Global Application (R2023468) Jacksonville/Tampa C12

The Applications Support Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and support activities.


Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications support, model support, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas that need support. Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system support and analysis during incident tickets. Ensure essential procedures are followed and help define operating standards and processes for the support of a large application. Serve as advisor or coach to new or lower level support personal
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:5-8 years of relevant experience in Apps Support or systems analysis role5+ years of web development in Java or C#; .NET Core experience preferred5+ years of MS SQL Server database development experience
Extensive experience with Angular (preferably Angular 7), HTML, CSS and Java
ScriptExperience in working with microservices and containerizationtechnologies, including Docker, Kubernetes, and Open
ShiftExperience with Entity Framework / LINQExperience with MS Visual Studio IDE; Visual Studio Code preferred
Experience with SDLC tools, including GIT, TFS TFVCExperience with an Agile release methodology
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in at least one area of Applications Development
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Experience with Application Support
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
EducationBachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.-------------------------------------------------Grade :All Job Level
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