ServiceNow Software Engineer at University of Medical School in Shrewsbury, Massachusetts

University of Massachusetts Medical School
Published
August 1, 2020
Location
Shrewsbury, Massachusetts
Job Type

Description

ServiceNow Software Engineer

MAJOR RESPONSIBILITIES:

 Facilitate code reviews, support business processes, and participate in problem analysis and consultation. Work independently within guidelines, provide technical consulting on complex projects considering equipment capacity, limitations, operating time and desired results required. Enhance and make recommendations to Agile/ITIL/SDLC methodology. Work directly with the user and/or vendors to articulate and document user application needs. Design, develop, and implement, software solutions for UMMS IT customers. Develop and maintain proper technical and user documentation for each system in a consistent and structured manner. Identify and learn emerging technologies by participating in formal training when possible and by independent self-teaching and tutorials. Perform other duties as required.
REQUIRED QUALIFICATIONS: Bachelor's Degree in Information Systems, Computer Science, a related field, or equivalent experience2+ years of related experienceExperience with object-oriented/scripting languages and full stack development:
UI, middle-tier, and backend. Strong object-oriented analysis, design and programming skillsExperience building and consuming web services and API’s. Solid interpersonal skills, with ability to work well with people of all levels of information technology expertise and comfort in varied organizational relationships. Experience with relational and non-relational database management systems, SQL coding and Object Relational Mapping tools such as Entity Framework. Experience using modern development processes/tools and developing through the complete Software Development Life Cycle. Excellent verbal and written communication skills required. Excellent problem solving skills required.
PREFERRED QUALIFICATIONS:3+ years supporting and developing within ServiceNow.2+ years of ServiceNow administration. Scripting or programming experience including JavaScript, Jelly, Glide, HTML, XML and CSS.Experience in administration of a ServiceNow instance including the management of users, groups and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience or certification in ITSM (ITIL) process, including but not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, Cloud Management, and Problem Management modules. Experience in implementation and management of Orchestration and Discovery within ServiceNow. ServiceNow Admin and/or Developer Certification preferred. Experience with cloud technologies and services. Experience working in / knowledge of Agile/Scrum framework.*LI-MR1


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