Service Now Senior Architect at MetroPlus Health Plan

MetroPlus Health Plan
Published
September 16, 2020
Location
Rochester, NY
Job Type

Description

Apply You will be redirected to MetroPlus Health Plan's preferred application process.

ServiceNow Senior Architect

Marketing Statement Metro
Plus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, Metro
Plus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health Hospitals, the largest public health system in the United States, Metro
Plus' network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, Metro
Plus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. Position Overview The ServiceNow Senior Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be the technicaldesign lead for Service Now code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Job Description Technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality. Work with MHP Business Leaders to translate current business processes into workable workflows and applications in Service Now Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pagesactionspolicies, scheduled job, import sets and transform maps, AC
Ls and notifications. Design and develop Service Catalog requests. Integrate custom applications in ServiceNow with other applications (e.g. Sharepoint.) Provide support and troubleshooting for custom applications. Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with Service Now using mid-tier, web services, chatops, email and other relevant technologies. Develop existing and custom applications within Service Now including integrations with other applications. Hands-on experience in Service Catalog
Service Portal modules. Create and use update sets to move customizations between Service Now instances. Design for and maintain highly available and recoverable environment. Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause ana lysis. Document maintain and update policies, procedures and controls for the operation of the ServiceNow Platform and it SDLC. Responsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimated. Work with managers to fully understand business functionality, pain points, and areas of improvements. Commit to continuous improvement and learning of development and Service Now best practices, tools and technology. Proa ctively keeps Service Now skills current
- Manage and lead the development work of vendors and consulting staff. Work with Service Now team to maintain and improve current processes and enhancements to the end
- user experience. Communicate and coordinate development progress with Service Now team and project sta keholders. Mentor and share Technical knowledge with Service Management team Minimum

Qualifications

BA in Technology Related Studies Strong background in Java Script, HTML5, CSS3 and web technologies ITIL v3 Foundation Advanced understanding of Incident, Problem, Change, and request Management. Advanced understanding of report generation and charting 3 years of experience of ServiceNow development 3 years of experience in IT Service Management process design Service Now Admin Certification
- Overa rching understandingof ServiceNow Enterprise product suite Funda mentalunderstandingof the key technologies relevant to the ServiceNow integration solutions including ServiceNow APIaposs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS Ability to apply business concepts into a technicalsolution. Web portal development skills such as HTML, CSS, Angular JS, Bootstrap Experience implementing the following Core Process Areas Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge Ability to create reports using the standard reporting engine, plus metrics and SLAs Follows ServiceNow best practices (including scripting, security, and implementation.) Displays aptitude in learning new modules based on training materials. Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT.) Clear written and verbal communication skills. 3 yearsapos ServiceNow administration in an enterprise environment. Asset Management skills Experience in a healthcare domain Passion for providing excellent service to internal customers Licensure andor Certification

Required

ITIl foundation certification Service Now Scripting ServiceNow System Administration Professional Competencies Integrity and Trust Customer Focus Functional
Technical skills Written
Oral Communication
Job Expires: 2020-12-15
Apply You will be redirected to MetroPlus Health Plan's preferred application process.

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