ServiceNow Engineer 100 Remote (someone that does not live on the West Coast because client is in East coast) 6+ Months Phone and Skype Job Description We are seeking a talented ServiceNow Engineer to join our ServiceNow Product Team. The position requires someone with a strong technical background who is analytical, proactive, and ambitious. This role also will be critical to communicating product knowledge around new features and functionality available on the ServiceNow Platform. You will work closely with Process Owners, Project Managers, Business users, managers, and many people within our organization.
Essential Duties and Key
ResponsibilitiesAssist with product backlog review and assist with collaboration sessions for assessment and evaluation of business needs.
Collaborate with product team to work through a backlog of activities and execute the strategic roadmap.
Complete development, configuration, workflow administration, and create design documentation required to fulfill business requirements.
Implement new modulesapplications, perform unit testing, design ATF, and assist with patchingupgrade releases.
Design Performance Analytics dashboards and maintain supporting data collection jobswidgetsetc.
Manage Discovery scheduled and assist with maintaining CMDB integrity.
Work closely with operational groups responsible for monitoring to identify Event Management expansion opportunities.
Provide daily operational support and maintenance of ITSM, ITOM, HRSD, ITBM, and Service Portal management Provide analysis of problems while working toward solutions to technical issues.
RequiredQualifications (Knowledge, Skills and Abilities) 5+ years of experience with Java
Script and Angular JS 4+ years with ServiceNow Discovery, Event Management, Performance Analytics, CMDB Administration, Request Management, Upgrade Experience, Scripting, Automated Test Framework 2+ years of experience with ITBM, HR Service Delivery enterprise Hands-on experience with virtual agent and chat management Excellent written and verbal communication skills ServiceNow Administrator Certification ServiceNow Application Developer Certification ServiceNow Certified Implementation Specialist Discovery ServiceNow Certified Implementation Specialist HR ServiceNow Certified Implementation Specialist
- Project Portfolio Management ServiceNow Certified Application Specialist Performance Analytics ServiceNow Software Asset Management training Service Portal Fundamentals ATF Experience
Certification Thanks and Regards, Shivangi Singh Team Lead KPG99, INC Certified Minority Business Enterprise (MBE) Direct 609-644-4916 tel(609)20644-4916 www.kpgtech.com httpwww.kpgtech.com