Service Now Consultant at WideNet Consulting Group

WideNet Consulting Group
Published
September 16, 2020
Location
Seattle, WA
Job Type
Job Expires: 2020-12-15

Description

Apply You will be redirected to WideNet Consulting Group's preferred application process.

ServiceNow Consultant

Are you passionate about digital transformation?
Are you looking to build an employee experience that mirrors some of the best consumer experiences in the market?
If so, WideNet is looking for an experience ServiceNow developer with deep expertise within the platform designing, configuring, and customizing ServiceNow. This person is agile, delivers quick iterative value but can also think big picture and help ensure wersquore using the right solutions in the right way.

Responsibilities

Technical expert on ServiceNow platform. Escalation point for other Analysts and Engineers on best practices, how-to, etc. Lead design conversations when implementing a Self-Service Portal, Request Automation, Integrations with Enterprise Apps etc. Identify ways to improve current ServiceNow implementation, identify technical debt and provide thought leadership in how to optimize the platform. Develop plans to research, test, and prototype technology and features so that we can understand how they will impact our employee userbase, and carry out plans after aligning with team Actively participate in daily standups, refinement sessions, retros, etc. Train and grow ServiceNow expertise across our engineers, by answering questions, leading Mob programming sessions, and being the escalation point for ServiceNow technical questions. Onboard and migrate new teams from Outlook to ServiceNow for Request Ticket management Building out integrations using ServiceNow and Enterprise Applications APIs Experience ServiceNow Developer or implementation experience required (4 years ServiceNow required.) Front-End development experience preferred Java
Script (Angular React), HTML, CSS Proven experience in delivering ServiceNow for large organizations Experienced in working within a design thinking model, taking personas and user story maps and designing optimal employee experience with ServiceNow. Contribute to IT Service Management transformation by providing ServiceNow platform expertise Strong understanding of the ITIL process Experience working within a SCRUM methodology familiar with SCRUM ceremonies. Service Portal implementation experience Experienced in Workflow, wants to dig into to Flow Designer Experience with scripting in the ServiceNow platform Assist with ServiceNow upgrades planning and execution Ensure configuration consistency and processes are in place to have a developmenttestproduction environment that is reliable and reproducible Thorough understanding of ITSM systems including but not limited to Incident Management, Change Management, Request Management Automation, and Asset Management (Software Hardware) Experience in implementing CMDB a plus Expert in implementing request workflow automation Strong analytical and creative problem-solving skills
Apply You will be redirected to WideNet Consulting Group's preferred application process.

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