Primary Duties and
ResponsibilitiesServes in a planning consultant role with a strong background in technology. Provides oversight in the planning, evaluation, implementation and validation of newemerging technologies. Leads project and or technical maintenance teams. Responsible for providing recommendations and attaining design approval for new technologies and major enhancements to existing systems. Provides support to Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources. Works with customers to understand business objectives in order to ensure functional and technical designs meet requirements and are in compliance with the ACG infrastructure and IS technology standards.
PreferredQualifications Certification ServiceNow Certified Implementation Specialist in any of the Domains ITSM, PPM, ITOM(Discovery, Event Management, Service Mapping). Experience inwith 3 5 years of working knowledgeexperience in administering, developing and Implementing solutions within the Service-Now platform. Experience with ServiceNow ITOM (Discovery, Service Mapping, Orchestration, Event Management, Operational Intelligence, Cloud Management and Release Automation) Experience with ServiceNow ITBM (Idea
Demand Management , PPM Suite(Project
ProgramPortfolio), Time Management, Vendor Management, Resource Management) Experience with ServiceNow ITSM (Incident, Problem, Change, Asset Management, Service Catalog, Knowledge, CMDB) Experience with ServiceNow SecOps (Security Operations, Security Incident Response, Vendor Risk Mgmt., Vulnerability Response) Experience with Performance Analytics in creating Reports and Dashboards. Experience with Service Portal using Angular JSBootstrap framework. Experience with Web Services integrations using SOAP or REST.