Senior Service Now Developer at Vertex Pharmaceuticals Inc in Boston, MA
Vertex Pharmaceuticals IncBoston, MA
Senior ServiceNow Developer
The Senior ServiceNow Developer will cultivate partnerships with our process owners, business partners and Global Information Services (GIS) to understand business and technical needs and to recommend, design, build and manage the implementation of new solutions on the ServiceNow platform. Major responsibilities include gathering requirementsuser stories, solution design and development, project management, developing custom applications using Studio and collaborating with our off-shore team on enhancements, patching, releases and projects. The Senior ServiceNow Developer will contribute to platform upgrades, patching, enhancements and some production support and maintenance. The Senior ServiceNow Developer has proven experience developing on the ServiceNow platform, while being adept at all stages of the systems development life cycle, including requirements definition, solution design, development and showback, unit testing, user acceptance testing, validation and production support. Vertex currently uses the following ServiceNow modules and features ITSM Service Portal, Incident, Problem, Request, Change, Knowledge and Service Level Agreements HRSD Employee Service Portal, Case and Knowledge Management GRC Audit Management, Policy and Compliance ITBM Project Portfolio Management, Demand and Enhancements Custom applications using Studio Performance Analytics, Reporting and Dashboards Vendor applications (Nuvolo) Integration Hub Vertex also plans to continue expanding its use of the platform, including Human Resources, Workplace Safety, Custom Applications, and more.
KEY RESPONSIBILITIES Lead additional module and feature implementations of ServiceNow solutions, including requirements gathering, process modeling and gap analysismitigation Influence and consult with (pros, cons and risks) business partners on all key technical decisions during project delivery Design and build ServiceNow integrations and work with business partners and technical teams, including off-shore, for implementation Stay current on new ServiceNow featuresreleases and unused module functionality to drive platform expansion and adoption Work with Internal Controls, audit support teams, Quality and Testing and Validation teams as needed, to meet SOXGxP regulatoryvalidation and change management requirements Act as liaison to testingvalidation team and Quality. Other GxP activities include maintaining the configuration workbook, functional requirements document, data validation scripts and traceability for out of the box functionality Provide guidance and oversight to the off-shore technical team on implementation projects, enhancements, production support and maintenance activities Provide end user technical and functional support for the ServiceNow platform by working with a team of internal and external developers to ensure appropriate standards are followed Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected. Work with business partners to plan timing, testing and communication of these activities Perform day to day support, administration and maintenance of the ServiceNow Platform REQUIRED SKILLS AND EDUCATION B.S. degree and 4 years relevant work experience Experience with building custom applications 2 years of direct experience in supporting ServiceNow core module Working knowledge of configurations such as Business Rules, Client Scripts, Script Includes, Access Controls, Notifications, Flow Designers and Workflows Knowledge of web-based development technologies, specifically
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