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SaaS Operations Director
Linx Solutions is a rapidly expanding Human Capital Management SaaS company looking for a talented and passionate SaaS Operations Director. You’ll have the opportunity to have an immediate and high-impact position in our organization We are looking for a hands-on manager, will lead the DevOps and IT Teams, and participate in the day to day operations of workforce management and human capital management SaaS platforms. She/ He will improve the quality of team performance by coaching and mentoring and will leverage hers/his technical depth as a former sysadmin, developer, and architect to push the team towards a high standard of technical excellence and the achievement of the organization's quality expectations. Supervisory
Oversees the day-to-day workflow of the team. Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate. Mentors and coaches the team towards product excellence Duties and
Ensure that our infrastructure running 12 different products yields four nines and more of availability Mentor your teams to deliver a consistently high-quality product which has a high “First Time Acceptance Rate” from the engineering leadership Eliminate complexity from both architecture and processes Optimize our public cloud computing costs Manage the uptime error budget of your product Perform capacity planning and pre-launch reviews Employ modern instrumentation to enable production applications and infrastructure observability and then act upon the results Practice sustainable incident response and blameless postmortems
Skills/Abilities: Understanding of current enterprise software technologies and development practices/tools, including virtualization, source control, build and test automation, and code quality automation technologies Demonstrate success as a problem solver Be a results-oriented individual Comfortable “working virtually” with teammates and customers around the world Excellent communication skills, including verbal, written, and proof-reading skills Ability to manage multiple projects and work assignments concurrently Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence. Education and Experience: Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering 10 years of experience in hands-on system administration, Cloud/SaaS/PaaS operations Proven managerial skills with at least 3 years of experience managing small teams of 4 – 8 people across multiple geographic regions Production experience in SaaSOps/TechOps/Infrastructure Ops/DevOps, as well as networking, performance, security Proven expertise running large, complex, multi-product SaaS platforms residing in Microsoft Azure Hands-on experience in technical operations, development, and architecture using multiple tech stacks Experience with .Net, Angular, MS SQL Server Multi-cloud experience is a plus