ITSM Workflow Developer
Meet our professionals CGI A place to build an IT career Position Description CGI, one of the largest IT and business consulting firms in the world, is in search of a seasoned application support professional with in-depth experience related to IT Service Management (ITSM) systems. As part of the Global Technology Operations (GTO) organization, the selected candidate will leverage existing knowledge by supporting legacy systems while also providing expertise for future expansion into the next generation of modern, flexible, secure, integrated solutions. Since ITSM is critical to the support of IT infrastructure operations, this role will be instrumental throughout the continued, rapid evolution into automated hybrid environments.
Your future duties and responsibilities bullProvide technical, administrative, and functional support for the IT Service Management (ITSM) integrated applications used by Global Technology Operations, primarily focused on the current IPsoft IPcenter system. bullManage the system foundation data such as onboarding new clients, users, access controls, and assignments, using the application configuration interface as well and data loads. bullProvide full configuration and ongoing support of ITSM processes, including Service Request and Change Management, using workflow development utilities. bullDesign creative technical solutions for the structure, efficiency, and functionality of workflows by incorporating coding logic, attributes, and variables to maximize the toolaposs capabilities. bullPerform all activities throughout the workflow development process from gathering requirements, documentation of design specifications, build, test, and deployment of the end solution. bullAssist in the evolution of methods used for development and support, including automated mass deployment of workflows and error management. bullPerform operational support for ITSM system components, including incident investigation and resolution, standard request fulfillment, and prevention of service impacts. bullServe as a subject matter expert for ITSM modules within IPcenter and related systems and processes, including internal initiatives and client services. bullEnsure that all ITSM functionality is performing at expected levels and in compliance with data security guidelines. bullIdentify solutions for defects or enhancements, and perform all necessary assessment, development, and deployment activities. bullLeverage past experience with ITSM products and support in an effort to contribute key technical expertise for evaluation of future ITMS and related solutions, including potential commercial or open source components.
Required qualifications to be successful in this role bullIn-depth hands-on experience supporting IT Service Management (ITSM) integrated platforms bullKnowledge of ITSM industry best practices, including ITIL bullAbility to obtain security clearance bullStrong technical aptitude bullExcellent analytical, organization, and problem-solving skills bullExcellent communication and documentation skills bullTeam oriented bullBacheloraposs degree or equivalent (Computer Science preferred) Skill Set Years of ExperienceProficiency Level Extensive technical and functional experience in IT Service Management tool administration and support
Minimum 8 years Advanced Advanced capability in workflow development using multiple ITSM platforms, including current and legacy systems
Minimum 2 years Intermediate DESIRED QUALIFICATIONSNON-ESSENTIAL SKILLS REQUIRED bullExperience with IPcenter bullTechnical experience in IT Service Management (ITSM) tool implementation, integration, and support bullKnowledge of other IT Service Management tools, including ServiceNow, JIRA, BMC bullITIL certifications are a plus bullExperience implementing, integrating, and supporting open source solutions is highly desirable bullExperience implementing ITSM system integrations, such as AD authentication, LDAP, ticket brokering, using AI or web services bullAbility to support Apache Tomcat Skills Active Directory Communication (OralWritten) Customer Service Support Detail-oriented Problem SolvingDecisionMaking Workflow Python What you can expect from us Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clientsapos digital journeys and offering our professionals exciting career opportunities.
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ITSM Workflow DeveloperTempe, Arizona CGI Group, Inc. Aug, 02
ITSM Workflow DeveloperTempe, Arizona CGI Technologies and Solutions, Inc. Aug, 02
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