Analytics Application Support Lead at Garrison Associates

Garrison Associates, LLC
September 15, 2020
6 E 39th St #1102, New York, NY
Job Type
Job Expires: 2020-12-14


Apply You will be redirected to Garrison Associates, LLC's preferred application process.

Analytics Application Support Lead

A Top Boutique Investment Bank in Manhattan is looking for a minimum 1 year Consulting Position for a Sr. Application Support Lead position with a Top Boutique Investment Bank in Manhattan. (FULL JD IS ATTACHED). They are looking for someone with an Application support specialist who has faced off with any of the following; CRM, Data Science, Big Data, Cloud, Machine Learning, or Analytics teams.

Position Overview:

The Lead Application Support Specialist for CRM & Analytics is responsible for triaging complex multi-technology, multi-platform production Support issues. They will be bridging the gap between L1/L2 Support team members and L4 developers. They will be performing complex triage/analysis on impact/scope for Production Support issues. They will work closely with developers to come up with tactical and strategic solutions. They will be responsible for leading projects to make the team more efficient. They will work closely with various members of the team and across the Bank Product Managers, Business Analysts, Developers, Data Quality, and QA. Position is in Midtown New York. Primary responsibilities include:

Troubleshoot and resolving production defects by providing tactical, strategical solutions and/or code changes

Perform Root Cause analysis

Performa Impact Analysis

Creating and maintaining runbook documentation

Automate routine internal processes to make team more efficient

Developing in depth knowledge of the supported applications

Working with Vendors on troubleshooting issues with their products

Provide general technical leadership to members on the team

Work with all members of Madison team and vendors

Increase efficiency of triaging complex cross dev team issues by utilizing their technical knowledge



  • Excellent problem-solving abilities
  • Able to do big picture thinking
  • Thorough analysis skills
  • A technical mindset with great attention to detail.
  • Excellent communication skills
  • Strong SQL skills, including ability to write queries and read stored procedures
  • Solid understanding of data systems, including data relationships and data modeling with the ability to learn and understand various systems and environments
  • Supporting any of the following;CRM, Data Science, Machine Learning, or Analytics teams.
  • 5 + years of technical experience

Desired Skills

  • C#/.Net/Angular experience
  • Salesforce experience
  • AWS/Informatica/Mulesoft/Databricks experience
  • Previous Support experience
  • Financial Services industry experience

CRM & Analytics Team Overview:

The CRM & Analytics team is a highly strategic and cross-functional team responsible for leading the firm s global digitalization effort. This initiative, spanning all client-facing business units and corporate functions, will drive innovation and strategic change through technology, data science, and deep analytics. The team partners with key business leaders and industry experts to build transformational technology to drive revenue, maximize efficiency, and optimize the allocation of resources. The CRM & Analytics team is at the forefront of the Firm s cloud initiative, leveraging best-in-class cloud-based technologies to replace legacy on-premises solutions to provide intelligent trend insights, actionable opportunities, decision support, and transparency into all client and business-related activities.

Apply You will be redirected to Garrison Associates, LLC's preferred application process.

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